SAMSONITE

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Privacy Policy

‌Effective Date: September 13, 2026‌

Welcome to the privacy policy of SAMSONITE MEXICO S.A. DE C.V. (referred to as “we”, “us” or “our” in this document). This policy applies to all data collection, storage, processing and sharing activities carried out through our official e-commerce website: www.samsonitemex.com. We are committed to protecting the personal privacy rights of every user and customer who browses our site, purchases our compact, durable travel essentials, and interacts with our brand. This document clearly outlines what information we collect, how we use that information, your rights over your personal data, and the security measures we have implemented to keep your data safe. By accessing and using our website, placing an order for our travel gear, or submitting any personal information to us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect From You

We only collect information that is necessary to deliver a seamless, secure shopping experience for travel explorers who shop our curated range of small travel essentials, including collapsible water cups, luggage tags, passport covers, toiletry bags and other travel accessories. The information we collect falls into the following categories:

1.1 Information You Provide Voluntarily

This is any data you actively share with us when you interact with our website:

  • ‌Account and Registration Data‌: When you create an account on our “My Account” page, we collect your full name, email address, and preferred contact details to manage your account access, store your order history, and save your shopping preferences.
  • ‌Order and Transaction Data‌: When you make a purchase of our travel products, we collect your full billing address, shipping address, payment information (processed through secure, PCI-compliant third-party payment processors), phone number, and order details including the specific travel essentials you select, size, color and quantity. This data allows us to process your payment, fulfill your order, and ship your compact travel gear directly to your designated location.
  • ‌Customer Support and Contact Data‌: When you reach out to us via our contact page, send an email to our official contact address at neurp@samsonitemex.com, or call our support line at +52 55 2122 2324 with product tips, order update requests, or travel gear suggestions, we collect the content of your messages, your associated contact information, and any additional details you choose to share about your travel needs.
  • ‌Marketing Preference Data‌: If you sign up to receive our newsletter with updates on new tiny travel gear launches, exclusive shopping deals, and travel tips, we collect your email address and your stated preferences for the type of content you wish to receive.
  • ‌Survey and Feedback Data‌: When you choose to leave testimonials about our travel essentials, participate in user surveys, or submit product reviews, we collect your feedback and any personal identifiers you choose to include alongside your responses.

1.2 Automatically Collected Information

When you browse www.samsonitemex.com, we automatically collect certain technical information to optimize our website performance, improve user experience, and troubleshoot technical issues:

  • ‌Device and Browser Data‌: We collect information about the type of device you use to access our site, your operating system, browser type and version, unique device identifiers, and your internet protocol (IP) address.
  • ‌Usage Behavior Data‌: We track details of your interactions with our website, including the pages you visit, the travel products you view, the time you spend on each page, your click paths, search queries you enter on our shop page, and the date and time of your access.
  • ‌Cookie and Tracking Data‌: We use cookies, web beacons, and similar tracking technologies to store your preferences, remember items in your cart (including notifications when your cart is empty), analyze site traffic, and deliver personalized product recommendations for travel essentials that match your browsing habits.

2. How We Use Your Collected Information

We strictly limit the use of your personal data to purposes that are directly relevant to operating our e-commerce platform, delivering high-quality travel gear products and services to you, and complying with our legal obligations. The primary use cases for your information include:

  • ‌Order Fulfillment and Processing‌: We use your order details, shipping address, and contact phone number to process your payment, verify your order, arrange shipment of your compact travel essentials, and ensure your order arrives at your location without disruption. We will send tracking information to your registered email address as soon as your order leaves our warehouse, so you can monitor the delivery status of your new travel gear.
  • ‌Customer Service Delivery‌: We use your contact information to respond to your support inquiries, resolve post-purchase issues, process your return requests for unused travel accessories within our 30-day full refund policy window, and assist you if you request to update your shipping address within 12 hours of placing an order.
  • ‌Website Optimization and Personalization‌: We analyze automatically collected usage data to fix technical bugs on our site, optimize page loading speeds for customers browsing on mobile and desktop devices, and tailor our product recommendations to show you travel essentials that align with your demonstrated interests, such as waterproof toiletry bags, RFID-blocking passport holders, or durable luggage tags.
  • ‌Security and Fraud Prevention‌: We use your IP address, device identifiers, and transaction data to authenticate user accounts, detect unauthorized access to our website, prevent fraudulent payment activities, and protect both our customers and our business from financial loss and data breaches.
  • ‌Marketing Communication (With Your Explicit Consent)‌: If you have opted in to receive our marketing updates, we will send you emails about our latest mini travel must-haves, exclusive shopping discounts, new product launches for collapsible travel cups, luggage tag sets, and other new releases. You can opt out of all marketing communications at any time by clicking the unsubscribe link at the bottom of every marketing email, or by sending a request to our contact email at neurp@samsonitemex.com.
  • ‌Legal Compliance‌: We process and retain your personal data as required to comply with applicable Mexican federal data protection laws, international shipping regulations, tax reporting requirements, and valid legal requests from competent public authorities.
  • ‌Business Improvement and Product Development‌: We analyze aggregated, anonymized user behavior data to identify gaps in our current travel essential lineup, develop new user-friendly, space-saving travel gear that meets the needs of real travelers, and refine our shop offerings to better serve all kinds of explorers, from casual backpackers to frequent business travelers.

3. Sharing of Your Personal Information

We never sell, rent, or lease your personal identifiable information to third parties for their independent marketing purposes. We only share your data with trusted third-party service providers who are bound by strict data protection obligations, and only to the extent that it is necessary to operate our e-commerce business:

  • ‌Fulfillment and Shipping Partners‌: We share your shipping address, contact phone number, and order details with our vetted logistics and courier partners, for the sole purpose of delivering your purchased travel essentials to your specified location. Our shipping partners are prohibited from using your personal data for any other purpose outside of order delivery.
  • ‌Payment Processing Providers‌: All payment transactions on our website are processed through secure, PCI DSS certified third-party payment processors. We share only the minimum required transaction data with these providers to validate your payment, complete the purchase, and prevent payment fraud. We never store full credit card or debit card details on our own servers.
  • ‌Cloud and Technology Service Providers‌: We work with trusted cloud hosting providers, website analytics platforms, email delivery services, and cybersecurity vendors to host our www.samsonitemex.com website, analyze site traffic, send order confirmation emails, and maintain the technical security of our systems. All of these service providers are bound by data processing agreements that require them to protect your personal data and only process it according to our explicit instructions.
  • ‌Legal and Regulatory Disclosures‌: We may disclose your personal information if we are required to do so by applicable law, court order, or government regulatory request, or if we reasonably believe that disclosure is necessary to protect our legal rights, protect the safety of our users and the public, or comply with an ongoing legal proceeding.
  • ‌Business Transfer Context‌: In the event of a merger, acquisition, sale of all or part of our company assets, or other corporate restructuring process, your personal data may be transferred to the successor entity. We will notify all registered users via email and a prominent notice on our website of any change of ownership that impacts the processing of your personal information.

4. International Data Transfers

As a brand that ships travel smalls to over 30 countries around the world, with our headquarters located at Boulevard Manuel Ávila Camacho No. 5, Torre A, Piso 14, A1401, A1402, Col. Lomas de Sotelo, Naucalpan de Juárez, C.P. 53390, Estado de México, Mexico, we may transfer your personal data to countries outside of your residential jurisdiction where our service providers operate. All such international data transfers are carried out in full compliance with applicable data protection laws. We implement appropriate safeguards including standard contractual clauses approved by relevant regulatory authorities, to ensure that your personal data receives the same level of protection as it would be afforded within your home country.

5. Data Retention Policy

We will not retain your personal identifiable information for longer than is necessary to fulfill the exact purposes for which the data was originally collected. The specific data retention periods are as follows:

  • We retain order transaction data for 7 years after your purchase is completed, to comply with Mexican tax regulations, accounting requirements, and product warranty obligations.
  • We retain your account personal data for as long as you maintain an active user account on our website. If you choose to delete your account, we will erase all your personal identifiable data within 30 days, except for data we are legally required to retain for legal, tax or audit purposes.
  • We retain customer support communication records for 3 years after your support ticket is closed, to help us track historical user issues, improve our customer service quality, and reference prior interactions if you reach out to us again with follow-up questions about past orders.
  • Anonymized, aggregated user behavior data that cannot be linked back to any individual identifiable user may be retained indefinitely for business analysis and product development purposes.

6. Your Rights Over Your Personal Data

Under applicable data protection regulations, you hold a full set of legally recognized rights over your personal information that we process. You can exercise any of these rights at any time, free of charge, by contacting our data protection team via our email address at neurp@samsonitemex.com, or by calling our support phone number at +52 55 2122 2324:

  • ‌Right of Access‌: You can request a complete copy of all personal data we hold about you, including details of how we have processed and shared your information.
  • ‌Right to Rectification‌: If you notice that any of your personal information stored on our systems is inaccurate, incomplete, or out of date, you can submit a request for us to correct and update that information immediately.
  • ‌Right to Erasure (“Right to be Forgotten”)‌: You can request that we delete all of your personal identifiable information from our systems, in circumstances where the data is no longer necessary for the original purposes it was collected, you withdraw your consent to processing, or you object to our processing activities and there are no overriding legitimate legal grounds for us to retain the data.
  • ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend processing of your personal data, in scenarios where you contest the accuracy of your data, our processing is unlawful, or we no longer need the data but you require us to retain it for the establishment, exercise or defense of legal claims.
  • ‌Right to Data Portability‌: You can request that we provide all the personal data you have submitted to us in a structured, machine-readable, commonly used format, so that you can transfer this data to another service provider of your choice.
  • ‌Right to Object‌: You have the right to object to our processing of your personal data for direct marketing purposes at any time, without providing any justification. You may also object to processing carried out on the basis of our legitimate interests, and we will halt processing of your data unless we can demonstrate compelling legitimate grounds that override your rights, or the processing is necessary for legal claims.
  • ‌Right to Withdraw Consent‌: At any point where you have previously given us explicit consent to process your personal data for specific activities (such as sending you marketing newsletters), you are fully entitled to withdraw that consent at any time, without affecting the lawfulness of processing that was carried out before your withdrawal.

Before we process your rights request, we may ask you to provide basic verification information to confirm your identity, to prevent unauthorized third parties from accessing or modifying your personal data. We will respond to all valid rights requests within a maximum of 15 business days, as required by Mexican data protection regulations.

7. Data Security Measures

We take the security of your personal data extremely seriously, and have implemented industry-standard, robust technical and organizational security measures to protect your information against unauthorized access, accidental loss, destruction, alteration, disclosure or misuse:

  • All data transmissions between your browser and our www.samsonitemex.com website are protected by end-to-end 256-bit SSL encryption, ensuring that no third party can intercept your personal information while it is in transit.
  • All our servers that store your personal data are hosted in secure, ISO 27001 certified data centers, with 24/7 physical access monitoring, multi-factor authentication controls, and regular security vulnerability scanning and patching.
  • We regularly train all our internal staff members on data protection best practices, privacy compliance requirements, and the proper handling of customer personal data. Only a strictly limited number of authorized employees who need access to your data to perform their job duties are granted permissions to access customer personal information.
  • We conduct annual independent third-party security audits, and maintain a documented data breach response plan. If an unforeseen data security incident occurs that poses a high risk to your personal rights and freedoms, we will notify you and the relevant data protection regulatory authority without undue delay, in full compliance with applicable legal requirements.

Please note that no method of data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While we do everything in our power to protect your personal information, we cannot guarantee absolute, unconditional security of any information you submit to our website.

8. Children’s Privacy

Our e-commerce website at www.samsonitemex.com is designed and intended for use by adult users who are 18 years of age or older. We do not knowingly collect any personal identifiable information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13 without verifiable parental consent, we will immediately take steps to delete that information completely from our servers. If you believe that we may have collected data from a child under 13, please contact our support team immediately at neurp@samsonitemex.com so we can resolve the issue promptly.

9. Links to Third Party Websites

Our website may contain links to external third-party sites, such as social media platforms, payment processor portals, or travel-related resource pages that are not operated or controlled by SAMSONITE MEXICO S.A. DE C.V. This Privacy Policy does not apply to any of these third-party websites. We encourage you to review the separate, independent privacy policies of every site you visit after leaving our platform, as we hold no responsibility or liability for the content, data processing practices, or security of these external third-party services.

10. Updates to This Privacy Policy

We may periodically update and revise this Privacy Policy to reflect changes in our business operations, new regulatory requirements, or new features we launch on our www.samsonitemex.com website. When we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, and post a prominent notification on the homepage of our website to inform all users of the updates. We recommend that you review this Privacy Policy on a regular basis to stay informed about how we protect your personal data. Your continued use of our website and purchase of our travel essentials after the revised policy takes effect will constitute your acceptance of the updated terms.

11. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or about how we process and protect your personal information, you can reach out to our dedicated data protection team using any of the following contact methods:

  • ‌Company Name‌: SAMSONITE MEXICO S.A. DE C.V.
  • ‌Official Website‌: www.samsonitemex.com
  • ‌Contact Email‌: neurp@samsonitemex.com
  • ‌Contact Address‌: Boulevard Manuel Ávila Camacho No. 5, Torre A, Piso 14, A1401, A1402, Col. Lomas de Sotelo, Naucalpan de Juárez, C.P. 53390, Estado de México, Mexico
  • ‌Contact Phone‌: +52 55 2122 2324