Shipping Policy – SAMSONITE

‌Effective Date: September 13, 2026‌

This Shipping Policy applies to all orders placed on the official e-commerce platform of SAMSONITE MEXICO S.A. DE C.V., accessible via our website www.samsonitemex.com. We specialize in real traveler-tested, compact, space-saving, and durable travel essentials designed to make every trip lighter and more hassle-free, and we are committed to delivering these quality travel gear to you reliably, transparently, and efficiently. This policy lays out clear rules covering order processing timelines, shipping options, delivery coverage, tracking mechanisms, delivery protocols, and issue resolution for all shipments. By completing your order checkout on our website, you agree to the full terms outlined in this document.

1. Order Pre-Shipment Processing

All orders placed on our site will go through our standard verification and preparation workflow before they leave our warehouse:

We will send you an immediate automated order confirmation email to your registered inbox as soon as your payment is successfully processed, confirming your ordered travel essentials, total payment amount, and submitted shipping address.
Our warehouse team handles order verification, inventory picking, product quality check, and secure packaging within 1 to 2 business days (Monday to Friday, excluding official public holidays in the State of Mexico). We carefully pack each travel gear item with shock-resistant protective materials to prevent scratches, deformation, or damage during long-distance transit.
You are allowed to modify your submitted shipping address for free within 12 hours after placing your order, by contacting our customer support team. Once the 12-hour window passes and your order has entered the shipping preparation stage, we can no longer make changes to your delivery information.
All orders placed on weekends or official public holidays will begin processing on the next following working business day.

2. Shipping Options and Delivery Timelines

We offer tiered, transparent shipping solutions to fit different customer needs:

‌Standard Domestic Shipping within Mexico‌: This is our default, cost-effective shipping option, with an estimated delivery time of 5 to 7 business days after the order leaves our warehouse, covering all regions across Mexico.
‌Express Domestic Shipping‌: For customers who need their travel essentials in a shorter timeline, we offer an expedited express service, which delivers your order within 2 to 3 business days after dispatch, for a small additional fee displayed clearly at checkout.
‌International Shipping‌: We currently ship our compact travel gear to over 30 countries across the world, covering North America, Europe, Southeast Asia, and Latin America. All applicable international shipping rates, estimated delivery windows (ranging from 7 to 14 business days based on your destination country), and customs clearance reminders will be automatically calculated and displayed on the checkout page before you confirm your payment. Please note that any applicable local import duties, customs taxes, or processing fees levied by your destination country are the sole responsibility of the customer.

As soon as your order is dispatched from our warehouse, we will send a unique order tracking link directly to your registered email address, so you can monitor the real-time transit status of your package at any time.

3. Shipment Delivery Protocols

All shipping addresses you submit must be complete, accurate, and include detailed street information, apartment or suite number, postal code, and valid local contact phone number for the courier to reach you. We will not be liable for delayed deliveries or lost parcels caused by incomplete, incorrect, or outdated shipping information you provide during checkout.
Our partnered courier will attempt to deliver your parcel 3 times at the provided shipping address. If no one is available to receive the parcel after 3 delivery attempts, the courier will leave a notification card to guide you to arrange for a redelivery or pick up your parcel at the local courier service point within 7 calendar days. If you fail to claim your parcel within this 7-day holding period, the package will be returned back to our warehouse, and you will need to cover the cost of a re-shipment if you wish to have the items resent to you.
Please carefully inspect the outer packaging of your parcel for obvious signs of severe damage or breakage before signing for receipt. If you find that the packaging is severely crushed, opened, or soaked, you have the right to refuse to sign for the parcel, and immediately contact our customer support team to notify us of the issue.

4. Undeliverable and Returned Parcels

In cases where a parcel is marked as undeliverable and returned back to our warehouse by the courier due to reasons including but not limited to incorrect address, recipient not reachable after multiple attempts, or unpaid local customs fees, we will first confirm that the returned travel essentials are still in their original, unopened, resalable condition. You can then choose between two solutions: we can arrange a re-shipment of your order to a corrected accurate address, with you covering the new shipping cost, or you can opt for eligible store credit equivalent to the product value of your order, per the terms of our published Refund and Returns Policy. We do not process full cash refunds for parcels that are returned due to customer-provided incorrect delivery details.

5. Contact Information for Shipping Inquiries

If you have any questions about shipping rates, delivery timelines, order tracking, or special delivery arrangements, you can reach out to our dedicated shipping support team via any of the following official channels:

‌Company Name‌: SAMSONITE MEXICO S.A. DE C.V.
‌Official Website‌: www.samsonitemex.com
‌Contact Email‌: neurp@samsonitemex.com
‌Office Address‌: Boulevard Manuel Ávila Camacho No. 5, Torre A, Piso 14, A1401, A1402, Col. Lomas de Sotelo, Naucalpan de Juárez, C.P. 53390, Estado de México, Mexico
‌Contact Phone‌: +52 55 2122 2324