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Terms of Service

‌Effective Date: September 13, 2026‌

These Terms of Service are a legally binding agreement between you, the user and customer accessing our e-commerce platform, and SAMSONITE MEXICO S.A. DE C.V., the operator of the official website www.samsonitemex.com. By browsing our site, creating a user account, purchasing our curated line of real traveler-tested, ultra-compact, durable travel essentials, or interacting with any services we provide through the platform, you confirm that you have read, understood, and agreed to abide by all the terms and conditions outlined in this document. Our core mission is to sell thoughtfully designed, space-saving small travel gear that helps every kind of explorer carry less, experience more, and turn every trip into a memory worth keeping. These terms are established to ensure a safe, transparent, and fair experience for all users, while protecting the legal rights and interests of both our customers and our business. If you do not agree to any provision laid out in these Terms of Service, you are not authorized to access or use our website or make any purchases from our shop.

1. Platform Eligibility and User Account Rules

1.1 Eligibility Requirements

This e-commerce website is designed exclusively for use by individuals who are 18 years of age or older, who hold the legal capacity to enter into binding purchase contracts under applicable local and national laws in their jurisdiction of residence. If you are under the age of 18, you may only use this platform to browse product listings, and you are not permitted to create a user account, submit an order, or provide any personal identifiable information to us without verifiable consent and supervision from a parent or legal guardian. By using this website, you represent and warrant that you meet the minimum age eligibility requirement, and that all information you submit to our platform is truthful, accurate, and complete.

1.2 User Account Creation and Security

When you choose to create a user account on the www.samsonitemex.com platform, you agree to provide valid, up-to-date personal information including your full legal name, active email address, and valid contact phone number. You are solely responsible for selecting a unique, secure account password, and for maintaining the confidentiality of your account login credentials. You agree to notify our support team immediately if you become aware of any unauthorized access to your account, or any suspected breach of account security. SAMSONITE MEXICO S.A. DE C.V. will not be liable for any financial loss or order disruption caused by your failure to protect your account credentials, or by your negligent disclosure of your account login details to third parties.

We reserve the full right to suspend, restrict access to, or permanently terminate any user account at our sole discretion, without prior advance notice, if we identify account activity that violates these Terms of Service, constitutes fraudulent behavior, infringes on the legal rights of other users, or causes potential harm to the normal operation of our website.

2. Product Information, Pricing, and Purchase Protocols

2.1 Product Descriptions

All travel essential product listings published on our website, including collapsible water cups, luggage tags, passport covers, toiletry bags, and all other space-saving travel gear, are described as accurately as possible. We test all our products with real travelers to confirm their performance, and we explicitly highlight key features such as waterproof construction, RFID blocking, BPA-free materials, and space-saving design in every product listing. However, minor variations in product color, texture, or appearance may occur due to differences in individual device screen calibration, and we do not guarantee that the appearance of the physical product you receive will match the displayed digital image 100% exactly. All product photos and descriptions are for reference purposes only, and we make all reasonable efforts to ensure they do not contain misleading or false information.

2.2 Pricing and Payment Terms

All product prices displayed on our website are denominated in Euros, unless explicitly marked otherwise for regional promotions. All displayed product prices exclude applicable local sales tax, import duties, customs fees, and shipping costs, which will be clearly calculated and shown to you during the final checkout process before you confirm your payment. We reserve the right to adjust product pricing, run limited-time promotional discounts, or terminate special offers at any time, without prior notice. All payment transactions on our website are processed through PCI DSS certified, secure third-party payment processors. By submitting an order, you confirm that you hold full legal authority to use the selected payment method to complete the transaction. Once your payment is successfully verified, we will send you an immediate automated order confirmation email to your registered inbox, confirming all details of your purchase.

2.3 Order Acceptance and Verification

The submission of an order and completion of payment through our website constitutes an offer to purchase our selected travel products from us. We reserve the full right to decline any order for any lawful reason, including but not limited to circumstances where the listed product is out of stock, the product listing contains accidental typographical errors in pricing or description, our fraud detection system identifies the order as high-risk for fraudulent activity, or your shipping address is located in a region where we do not currently provide delivery services. If we cancel an order after your payment has already been processed, we will notify you promptly and issue a full refund of the paid amount to your original payment method.

3. User Conduct and Acceptable Use Policy

By accessing our website, you agree that you will not engage in any of the following prohibited activities:

  • You will not use our platform for any unlawful, illegal purpose that violates any applicable local, state, national, or international regulations.
  • You will not attempt to hack, disrupt, overload, damage, or impair the normal function of our website, run any unauthorized automated scripts, bots, or crawlers to scrape, extract, or harvest data from our platform, or launch any denial-of-service attack against our servers.
  • You will not impersonate any other individual, entity, or SAMSONITE MEXICO S.A. DE C.V. employee, or falsely state or misrepresent your affiliation with any person or organization when interacting with our platform.
  • You will not upload, transmit, or distribute any malicious software, virus, harmful code, or offensive, defamatory, infringing content through our website contact forms, review system, or comment sections.
  • You will not reproduce, copy, resell, or exploit any part of our website content, product images, product descriptions, brand logos, or design assets for any commercial use without our explicit written prior permission.
  • You will not submit false, fraudulent order information, or make fraudulent payment claims that violate payment network rules.
    Any violation of these acceptable use rules may result in immediate permanent termination of your access to our website, and we reserve the right to report any serious illegal activity to relevant law enforcement authorities.

4. Intellectual Property Rights

All content published on www.samsonitemex.com, including but not limited to our brand name “SAMSONITE”, official trademarks, logos, website layout design, product images, text descriptions, video content, website source code, and the full selection of original product designs for our travel essentials, are the exclusive intellectual property of SAMSONITE MEXICO S.A. DE C.V. All rights are strictly reserved. You are not permitted to copy, modify, distribute, publicly display, or use any of our copyrighted content or intellectual property assets for any non-personal commercial purpose without first obtaining a formal written license from our authorized team. Any unauthorized use of our intellectual property assets constitutes a copyright infringement, and we reserve all rights to take appropriate legal action to protect our intellectual property rights to the fullest extent permitted by applicable law.

5. Policy Alignment for Purchases

All purchases completed through our website are governed by our separate public policies that are fully incorporated into and made a part of these Terms of Service:

  • Our published Privacy Policy, which outlines how we collect, store, process, and protect your personal data submitted during account registration, order placement, and customer support interactions.
  • Our published Shipping Policy, which defines order processing timelines, available delivery options, shipping coverage, tracking mechanisms, and delivery protocols for all domestic and international shipments.
  • Our published Refund and Returns Policy, which explicitly states that no pure refund-only requests are permitted under any circumstances, outlines return eligibility criteria, processing workflows, and available resolution pathways for customers who wish to return unused travel essentials.
    We reserve the right to update these supplementary policies on a periodic basis, and the updated versions will take effect with the new effective date posted on the corresponding policy page. Your continued use of our website after policy updates are published will constitute your acceptance of the revised terms.

6. Limitation of Liability

To the fullest extent permitted by applicable law, SAMSONITE MEXICO S.A. DE C.V., our directors, employees, partners, and service providers shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or your purchased travel products. This includes but is not limited to lost profits, lost data, travel disruption costs, or financial losses caused by events outside of our reasonable control, including natural disasters, transportation network disruptions, courier service failures, internet service outages, or regulatory government actions that impede our normal business operations. Our total aggregate maximum liability for any claim related to your order or use of our website is strictly limited to the total monetary amount you paid to us for the specific product or service that is the subject of your claim.

Please note that some jurisdictions do not allow the exclusion of implied warranties or limitation of incidental damages, so some of the above limitation clauses may not fully apply to you depending on the laws applicable in your local region.

7. Third Party Links and Services

Our website may contain hyperlinks to external third-party platforms, including social media pages, payment processor portals, travel resource websites, or partner sites that are not owned, operated, or controlled by SAMSONITE MEXICO S.A. DE C.V. We do not exercise any editorial control over the content, privacy policies, or operational practices of these external third-party services, and we assume no responsibility or liability for any content, data processing practices, or security issues related to sites you visit after leaving our www.samsonitemex.com platform. We strongly advise all users to review the independent terms of service and privacy policies of every external third-party website you access, before submitting any personal information or completing transactions on those platforms.

8. User Submitted Content

Any feedback, product reviews, suggestions, testimonials, or content that you voluntarily submit to our website through our product review system, contact forms, or customer feedback channels is considered non-confidential and non-proprietary. By submitting this content to us, you grant SAMSONITE MEXICO S.A. DE C.V. a permanent, worldwide, royalty-free, fully transferable license to use, reproduce, modify, publish, and distribute this content for business purposes including product improvement, website promotional displays, and marketing materials. You represent and warrant that you hold all necessary rights to the content you submit, and that your submission of the content does not infringe on the intellectual property, privacy, or legal rights of any third party. We reserve the right to moderate, edit, or remove any user submitted content from our website at our sole discretion, if we determine the content is offensive, defamatory, misleading, or violates these Terms of Service.

9. Suspension and Termination of Service

We reserve the right, at our sole discretion, to restrict, suspend, or permanently terminate your access to our website and all related e-commerce services at any time, without prior notice, for reasons including but not limited to your violation of any provision in these Terms of Service, your failure to pay outstanding amounts owed for completed orders, your engagement in fraudulent or harmful activity that impacts the security of our platform or other users, and any other scenario where continued access to our services could create legal risk for our business. In the event of service termination, all provisions of these Terms of Service that by their nature should survive termination will remain in full legal effect, including intellectual property rights clauses, limitation of liability provisions, and dispute resolution rules.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, and construed in full accordance with, the laws of the United Mexican States, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or your purchased travel essentials, shall first be resolved through good-faith direct negotiation between both parties. If the dispute cannot be resolved amicably within 30 calendar days after the negotiation process begins, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in Naucalpan de Juárez, Estado de México, Mexico.

11. Modifications to Terms of Service

We reserve the full right to revise, update, or modify these Terms of Service at any time in the future, at our sole discretion. When we make material changes to this document, we will update the “Effective Date” marker at the top of this Terms of Service page, and publish a prominent public notice on the homepage of our www.samsonitemex.com website to notify all users of the upcoming revisions. Your continued access to our website and completion of new orders after the revised terms go into effect will be deemed as your full acceptance of all the changes to these Terms of Service. It is your responsibility to check this page periodically to stay informed about the most current version of our service terms.

12. Contact Information

If you have any questions, comments, or concerns regarding any part of these Terms of Service, you can reach our dedicated legal and customer support team using the following official contact channels:

  • ‌Company Name‌: SAMSONITE MEXICO S.A. DE C.V.
  • ‌Official Website‌: www.samsonitemex.com
  • ‌Contact Email‌: neurp@samsonitemex.com
  • ‌Physical Office Address‌: Boulevard Manuel Ávila Camacho No. 5, Torre A, Piso 14, A1401, A1402, Col. Lomas de Sotelo, Naucalpan de Juárez, C.P. 53390, Estado de México, Mexico
  • ‌Contact Phone‌: +52 55 2122 2324